Oiling comes before knocking in.
Knocking in and bat preparation is necessary in all JPGavan bats. Knocking in varies from bat to bat.
Cricket bats are natural products. This means that there is a possibility that your JPGavan bat could break. You can see it regularly on TV with other bats. Cricket bats can break for numerous reasons in numerous ways. Please follow the process above to minimize the chance of this happening.
Most of the time the bat can be fixed. We cannot replace JPGavan products if they have:
1. Been damaged as a result of regular wear and tear
2. Been wrongly use or neglect or that have been repaired or modified without being certified by JPGavan
3. Become damaged through bad shots or have failed as a result of poor preparation and care.
If anything happens to your JPGavan product please email me before taking any action. The product will be returned to JPGavan in Sydney for assessment. If the product is unrepairable, the product can be returned for a replacement or store credit. Bats have a warranty period of 12 months and all other equipment has a warranty period of six months. If something is not right we are happy to replace or take returns of unused or unopened JPGavan products (which are not custom made).
All bats purchased from JPGavan that break within 12 months of purchase will be repaired for free (except weight reduction and refurbishments) if required. Shipping cost is extra.
Inaccurate play (bats): If a false shot is player which makes damage to the sides, back, shoulders or other areas of the bat warranty will not be granted. This includes damage from carrying in bags, banging on the ground etc. JPGavan's decision is final on inaccurate play jobs.
NO STICKERS, NO WARRANTY. If you request a JPGavan bat without JPGavan stickers it will not come with a warranty. If stickers are removed from a JPGavan bat warranty will be void. No exceptions.
Soft gear (pads, gloves ect) will not be replaced under warranty for general wear and tear. They will be replaced if there is a fault because of the manufacturer. This is totally at the discretion of JPGavan.
Please note: Cricket is a dangerous sport. All products are made for normal play or training assistance and therefore JPGavan cannot be held responsible for personal or third party injury. Please make sure the product is the right size for the user and the protection level is correct for the respective playing level.