Warranty and Bat Care
There are two options for cricket bat preparation:
- Oiling with raw linseed oil of the bat is part of the preparation of a cricket bat. The aim of oiling is to maintain moisture levels within the blade which can reduce the chances of cracking. Two or three light coats of oil should be applied to the face, edges, toe and back of the bat avoiding stickers, toe guard and splice (handle). Each coat should be left in a horizontal position and allowed to dry before the next coat.
- Fitting an anti-scuff sheet or similar cover can assist with the durability of your cricket bat but does not totally prevent surface damage.
Oiling comes before knocking in.
Knocking in and bat preparation is necessary in all JPGavan bats. Knocking in varies from bat to bat.
Knock in using a cricket bat mallet for several hours concentrating on the toe and edges. When you can no longer see seam marks in the blade the bat should be slowly brought through the nets with slow throw downs with old, high quality cricket balls to check for seam marks then moving into spin and faster bowling. Try and put off using new balls for a little while. If seam marks can be seen at any stage, revert back to knocking in the bat with a cricket mallet. This process is compressing the fibers of the bat, allowing for more durability.
- Use without knocking in
- Over oiling which will make the willow rot and become 'dead'
- Leaving the bat vertical while oiling
- Wash with water
- Tap on a wet pitch, allowing water into the toe which swells and can cause horizontal cracks.
- Hit 'Yorkers' hard. This can cause cracking in the toe.
- Using cheap cricket balls that can bruise and dent the bat.
Cricket bats are natural products. This means that there is a possibility that your JPGavan bat could break. Cricket bats can break for numerous reasons in numerous ways. Please follow the process above to minimise the chance of this happening. Most of the time the bat can be fixed. We cannot replace JPGavan products if they have:
1. Been damaged as a result of regular wear and tear
2. Been wrongly used or neglected or that have been repaired or modified without being certified by JPGavan
3. Become damaged through bad shots or have failed as a result of poor preparation and care.
If anything happens to your JPGavan product please email me before taking any action. The product must be returned to JPGavan in Sydney for assessment. If the product is unrepairable, the product can be returned for a replacement or store credit. Bats have a warranty period of 12 months and all other equipment has a warranty period of six months. If something is not right we are happy to replace or take returns of unused or unopened JPGavan products (which are not custom made).
All bats purchased from JPGavan that break within 12 months of purchase will be repaired for free (except weight reduction and refurbishments) if required. Shipping cost is extra.
Inaccurate play (bats): If a false shot is played which makes damage to the sides, back, shoulders or other areas of the bat, warranty will not be granted. This includes damage from carrying in bags, banging on the ground etc. JPGavan's decision is final on inaccurate play warranty claims.
NO STICKERS, NO WARRANTY. If you request a JPGavan bat without JPGavan stickers it will not come with a warranty. If stickers are removed from a JPGavan bat warranty will be void. No exceptions.
Soft gear (pads, gloves ect) will not be replaced under warranty for general wear and tear. They will be replaced if there is a fault because of the manufacturer. This is totally at the discretion of JPGavan.
Please note: Cricket is a dangerous sport. All products are made for normal play or training assistance and therefore JPGavan cannot be held responsible for personal or third party injury. Please make sure the product is the right size for the user and the protection level is correct for the respective playing level.